Frequently Asked Questions

Everything you need to know about your BOROUX experience.

What is the standard shipping time for orders?

Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3 to 7 business days to arrive.

What is your return policy for home products?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original packaging for a full refund or exchange.

Are BOROUX products covered by a warranty?

Yes, all BOROUX products come with a limited 1-year warranty that covers manufacturing defects and structural integrity under normal household use.

How can I track my shipment?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to trace your package in real-time.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Do you offer international shipping?

Currently, we ship to all 50 U.S. states and Canada. We are working on expanding our logistics to support more international destinations in the near future.