Returns & Exchanges

At BOROUX, we stand behind the quality of our hydration systems and offer a 30-day return window for products in original condition. If you are not completely satisfied with your purchase, we are here to help facilitate a smooth return or exchange process.

1

Initiate Your Request

Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Carefully pack the items in their original packaging, ensuring all filters, accessories, and manuals are included to avoid restocking fees.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing